Missed calls disappear
Voicemail, abandoned calls and after-hours inquiries do not enter a consistent recovery workflow.
The lost-admissions problem
Find the bottleneck before it costs another admission.
Promotion Metrics connects every inquiry to an owner, response target, barrier and next action while preserving the source and communication history.
THE OPERATIONAL TRUTH
People seeking help may contact several providers. Preventable delay and confusion can end the opportunity before the facility understands what happened.
WHAT THIS LOOKS LIKE IN PRACTICE
The symptoms are familiar. The underlying workflow is fixable.
Promotion Metrics makes the gaps visible, gives the next step an owner and preserves the context as work moves across departments.
Follow-up has no owner
A shared queue shows activity without making one person responsible for the next action.
Pending means everything
No one can distinguish patient hesitation, payer delay, clinical review, transportation or unavailable placement.
Loss reasons are unreliable
Teams close records with generic dispositions that cannot explain patterns or improve the process.
THE CONNECTED APPROACH
Capture, assign, explain and escalate.
CallFlow, FormFlow, AgentFlow, OmniFlow and LeadFlow create one inquiry record and keep it accountable until admission, alternative placement or a documented close reason.
Capture every channel
Bring calls, forms, chat and approved automated conversations into one source-aware journey.
Respond on time
Assign work immediately and escalate when response targets are missed.
Explain the stall
Show time in stage, last action, current blocker, responsible owner and next required action.
Learn from loss
Compare preventable failure patterns by source, shift, representative, payer and facility.
WHAT CHANGES
Less chasing. Earlier action. A more accountable operation.
↗Fewer inquiries lost between channels
↗Visible response and follow-up ownership
↗Clear barrier and loss-reason reporting
↗Better separation of marketing and operational performance
CONNECTED PRODUCTS
Focused tools working from the same operating context.
Use the products you need now. Add more without rebuilding identities, permissions or the patient journey.
Explore all 22 products →Call tracking and telephony
CallFlow
Call tracking, routing, recordings, transcription, AI quality auditing and call-performance analytics.
Explore CallFlow →Conversion formsFormFlow
Website forms, conditional logic, attribution capture, secure submissions and automated lead routing.
Explore FormFlow →AI phone and chat agentsAgentFlow
AI call, chat, intake, follow-up and workflow agents that can propose CRM updates and create accountable tasks.
Explore AgentFlow →Unified communicationsOmniFlow
Unified communications for calls, texts, email, website inbox, team messaging and complete communication history.
Explore OmniFlow →Behavioral health CRMLeadFlow
Leads, opportunities, admissions, assessments, referral sources and complete client journeys in one purpose-built CRM.
Explore LeadFlow →Executive intelligenceInsightFlow
Custom reports, dashboards, operational analytics and cross-product business intelligence for decision-makers.
Explore InsightFlow →COMMON QUESTIONS
Straight answers before another sales call.
Can the system respond after hours?
Depending on configuration, approved automated actions can capture information, acknowledge the inquiry, create work and route urgent situations according to policy.
Can AI communicate with callers?
Only where the organization approves it. Facilities can use AI internally for summaries and prioritization without enabling autonomous patient communication.
How are emergencies handled?
Clinical emergencies and crisis situations must follow the organization’s approved emergency and escalation procedures; the platform is not an emergency service.
Take control before the next surprise
Find where the operation is coming apart.
Map the gaps across inquiries, admissions, census, staffing, authorization, outcomes, revenue and compliance.
Request a workflow review →